Professional Mortgage Solutions Pty Ltd (ABN 93 694 277 131, ACN 694 277 131, CRN 575794) is referred to as “we”, “us” or “our”. This notice applies to this website. Information collected as part of credit assistance or a loan application may also be covered by separate privacy disclosures and consent documents provided to you.
Information we may collect
We may collect the information you choose to provide, including your name, phone number, email address, approximate loan amount, current lending details, goals and message. Our hosting and security providers may also process technical information such as your IP address, browser type, device information, request times and pages visited.
Please do not send identification documents, passwords, banking login details or other highly sensitive information through a general website form or ordinary email. We will explain a suitable secure process if documents are required.
How we use information
We may use personal information to respond to your enquiry, arrange a consultation, understand the help you are seeking, provide requested services, maintain records, operate and secure the website, and meet legal or regulatory obligations.
When information may be shared
We may share information with service providers that help us host, secure and operate the website, and with professional advisers or authorities where required by law. Information connected with credit assistance or a loan application is handled in accordance with the separate disclosures and consents given to you during that process. Some technology providers may process information outside Australia.
Google services
This website may show current Google Business Profile ratings and reviews. Google may process technical information when you view or interact with its services. Your use of Google content is also subject to the Google Privacy Policy and Google Terms of Service.
Analytics, advertising measurement and cookies
With your permission, we use Google Analytics to understand website visits, contact-button clicks and confirmed form submissions. Separately, Google and Meta advertising tools help us measure ad results. Google Tag Manager manages these measurement tags. You can choose analytics and advertising independently, use our forms with essential cookies only, and change or withdraw your choice at any time. When enabled, these providers may receive technical information such as your IP address, browser or device details, cookie or advertising identifiers, and approved campaign information. We do not send your form answers, contact details or financial information to these measurement tools. Automatic matching of contact details is not enabled.
Your cookie preference is stored for up to 180 days and can be changed through at any time. Global Privacy Control, where supported by your browser, is treated as a choice to decline optional measurement. Google and Meta may process information outside Australia under their own privacy policies. See the Google Privacy Policy and Meta Privacy Policy.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure. We retain information only for as long as reasonably needed for the purpose it was collected or as required by law.
Access, correction and complaints
You may ask to access or correct personal information we hold about you, or raise a privacy concern, by contacting us. We will respond within a reasonable time and may need to verify your identity first. You can also learn about Australian privacy rights from the Office of the Australian Information Commissioner.
Contact us
Email info@professionalmortgagesolutions.com.au, call 0451 539 018, or write to Professional Mortgage Solutions Pty Ltd at 52 Tranquility Crescent, Armstrong Creek VIC 3217.
Changes to this notice
We may update this notice when our services, technology or obligations change. The effective date above identifies the current website version.